Goods will normally be dispatched by Royal Mail 1st Class Recorded Delivery within 48 hours of receipt of your order (excluding weekends and holidays). Some items that have a customization option may take up to 7 days, but we will send you an e-mail when your goods are dispatched.

Your order should be delivered within 48hrs of dispatch but this cannot be guaranteed as parcels are subject to Royal Mail terms and conditions.

All parcels will require a signature. If you are not in a card will be left. It is the customer’s responsibility to arrange for re-delivery/collection within 21 days otherwise the goods will be returned to us. Any such returned goods will be re-sent upon payment of a further delivery charge. If you do not wish the goods to be re-sent we will refund the cost of your order less postage and packing and a re-stocking fee of 25%.

Returns Policy

We want you to be happy with your purchase, please call us on 01344 421001 to discuss any problem that you might have. Items returned for exchange will incur additional postage at the same rate as the original purchase. Return postage cost is the responsibility of the customer and we recommend a signed for service, as we cannot exchange or refund goods if they are lost in transit. Returns must be made within 7 working days of receipt of your order. Goods that are made to order are not refundable unless faulty.

Madebyi Ltd

Unit 27
Longshot Lane Industrial Estate
Bracknell
Berkshire
RG12 1RL