Payment

We accept Credit Card, Debit Card payments via PayPal.

Cards we accept, (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch).

The goods will not be delivered until the customer's funds that have been paid to Madebyi have cleared in full. 

Order Notes

Please note that all transactions will be carried out in pounds sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Madebyi monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error.

Delivery

Your order will be sent to you in 3-5 days. International orders will be sent to you in 7-10 days.

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Returns Policy & Guarantee

We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive all returns must be authorised by Madebyi before any goods are returned. All goods may be returned for exchange/refund if they are found to be faulty within 7 days receipt of goods. If goods have been returned because the wrong size has been ordered, postage will be charged for the replacement item. Customised/Personalised items are non returnable unless found to be faulty. When returning goods/items it is advisable for "Proof of Posting" to be obtained.

More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm

Contacting us

Please contact us at the details below:

Postal Address:
Madebyi
Unit 27
Longshot Lane Industrial Estate
Bracknell
Berkshire
RG12 1RL

Phone: 01344 421001
Email: sales@madebyi.com
Web: www.madebyi.com

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Madebyi or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Madebyi owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Madebyi or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.