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Information

Payment

We accept Credit Card, Debit Card payments via PayPal.

The goods will not be delivered until the customer's funds that have been paid to Madebyi have cleared in full. 

Order Notes

Please note that all transactions will be carried out in pounds sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Madebyi monitor prices on a daily basis.

We will not be held responsible for pricing errors due to software mal-functions, or human error.

Delivery

Goods will normally be dispatched by Royal Mail 1st Class Recorded Delivery within 48 hours of receipt of your order (excluding weekends and holidays). Some items that have a customization option may take up to 7 days, but we will send you an e-mail when your goods are dispatched.

Your order should be delivered within 48hrs of dispatch but this cannot be guaranteed as parcels are subject to Royal Mail terms and conditions. International orders can take between 7-10days.

All parcels will require a signature. If you are not in a card will be left. It is the customer’s responsibility to arrange for re-delivery/collection within 21 days otherwise the goods will be returned to us. Any such returned goods will be re-sent upon payment of a further delivery charge. If you do not wish the goods to be re-sent we will refund the cost of your order less postage and packing.

Returns Policy

We want you to be happy with your purchase, please email sales@madebyi.com to inform us of any problem that you might have. Items returned for exchange will incur additional postage at the same rate as the original purchase. Return postage cost is the responsibility of the customer and we recommend a signed for service, as we cannot exchange or refund goods if they are lost in transit. Returns should be made within 10 working days of receipt of your order. Goods that are made to order are not refundable unless faulty.

Products decorated or personalised with rhinestones or rhinestuds should remain well affixed if all care instructions are carefully followed and garments are not tumble dried. Occasionally the odd stone may become unattached and we are happy to help either repair or send replacement gems to correct this. If in the rare instance more than a few gems become unattached, we would ask you please to contact us and return the garment to the address below so that we can rectify this for you. In such a situation we would refund any postage costs you might incur.

Contacting us

Please contact us at the details below and we will do our very best to assist you!

Postal Address:

Madebyi Ltd

Unit 5
1 Ellen Street
Portslade
Brighton
East Sussex
BN41 1EU

Phone: 01273 567900
Email: sales@madebyi.com

Credit Card Security

At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy

We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Madebyi or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Madebyi owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of Madebyi or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.